Cybersecurity incidents continue to evolve in complexity, with recent attacks highlighting vulnerabilities in critical infrastructure systems. One of the latest incidents, uncovered by the AhnLab Security Intelligence Center
The recent emergence of Vortax, a sophisticated infostealer targeting macOS users, has raised serious security concerns, especially for those involved in cryptocurrency transactions. Disguised as a seemingly innocuous
In today’s fast-paced world, customer expectations are higher than ever. Long wait times are a common grievance among customers, and their impact on satisfaction and retention is profound.
Artificial Intelligence (AI) has increasingly become a pivotal force in reshaping various sectors, and customer service is no exception. With AI’s integration, companies are finding innovative methods to
In a world where customer loyalties are increasingly fleeting, the art and science of customer retention have become a beacon for sustainable business growth. It’s more than just
In the rapidly evolving world of technology, the synergy between artificial intelligence (AI) and customer-centric innovation is becoming ever more critical for businesses seeking a competitive advantage. As
Account-based marketing (ABM) isn’t merely another buzzword in the ever-evolving lexicon of business strategies—it’s a pivotal shift in how companies engage with their most valuable prospects and customers.
In a landscape where customer expectations are perpetually escalating, companies are hard-pressed to consistently deliver exceptional experiences. Qualtrics, a leader recognized in The Forrester Wave™: Journey Orchestration Platforms,
The restaurant industry is undergoing a transformation, driven by consumer preferences for memorable experiences over mere transactions. In the backdrop of this shift, technology is playing a pivotal
The spheres of digital entertainment and cybersecurity have collided in Japan following a significant cyberattack on Niconico, a popular video-sharing platform. Not only was the direct victim Niconico
In an age where customer expectations are skyrocketing, the introduction of Generative Artificial Intelligence (GenAI) is setting new benchmarks for customer experience (CX). As industries across the board
The digital frontier is rapidly evolving with Generative AI infusing the customer experience (CX) domain with innovation. Today’s customer interactions and business approaches are at the cusp of
