Customer Experience (CX)
The telecom retail industry is in the midst of a radical shift as it pivots to meet the changing desires of a customer base that now seeks more
March 29, 2024
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Cyber Security
Cybercriminals have stepped up their game with a new phishing tactic aimed at breaching both individual and corporate defenses. Trustwave SpiderLabs recently exposed an advanced cyber-attack masquerading as
March 29, 2024
Customer Experience (CX)
In today’s dynamic digital environment, the role of Chief Information Officers (CIOs) is becoming increasingly critical in shaping the customer experience (CX). As technology advances and customer demands
March 28, 2024
ABM Marketing Technology
Creating a successful Account-Based Marketing (ABM) team necessitates a blend of talents that synergize toward the common goal of targeting key accounts. Central to this team are Sales
March 28, 2024
Cyber Security
In an era where cyber threats evolve rapidly, multifactor authentication has stood as a robust safeguard. Yet, the emergence of Tycoon 2FA—a sophisticated phishing-as-a-service operation—has called the reliability
March 28, 2024
Cyber Security
The cyber realm is witnessing a daunting evolution as AI begins to merge with sophisticated hacking techniques. Cybercriminals are venturing into a new era where their nefarious activities
March 28, 2024
Cyber Security
OpenVPN, a renowned Virtual Private Network (VPN) solution especially popular among Windows users, has recently taken critical steps to enhance its security framework. The software, which provides essential
March 28, 2024
Core HR
Improving the work environment goes beyond physical changes; it also involves enhancing interpersonal relationships among employees. Internal customer service holds as much weight as the service provided to
March 27, 2024
Customer Experience (CX)
The 2023 Adobe Summit unveiled groundbreaking artificial intelligence (AI) innovations set to transform Customer Experience Management (CXM). Today, as personalized experiences become crucial, Adobe’s AI advancements hint at
March 27, 2024
Cyber Security
In a historic move reflecting a major shift in global strategies for combating cyber threats, the United States and the United Kingdom have imposed targeted sanctions on APT
March 26, 2024
Cyber Security
The cybersecurity landscape is on high alert due to the nefarious activities of a group called UNC5174, which has been implicated in a string of sophisticated cyberattacks. Analysis
March 25, 2024
Cyber Security
The cyber defense community is sounding the alarm as a dangerous Linux-targeting wiper malware, named AcidPour, emerges in Ukraine. SentinelLabs has brought to light this pernicious software, which
March 25, 2024