Customer Experience (CX)
The customer service sector is undergoing a transformation with the introduction of AI chatbots capable of generating responses. Companies are now navigating the challenge of adopting these advanced
February 22, 2024
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Cyber Security
ConnectWise’s recent announcement about two severe vulnerabilities in their ScreenConnect software has raised significant alarm across the tech sector. These security shortcomings highlight the relentless nature of cyber
February 22, 2024
Customer Experience (CX)
The advent of digitalization has transformed the way businesses interact with customers. As the market becomes increasingly competitive, companies seek methods to vastly improve the customer experience (CX)
February 22, 2024
Cyber Security
The proliferation of open-source software repositories such as PyPI has become a cornerstone for developers, offering a plethora of packages that streamline the software creation process. Despite the
February 21, 2024
Customer Experience (CX)
In the business world, effectively handling customer feedback is crucial for ongoing prosperity and development. Facing negative feedback, while challenging, also presents a silver lining—a chance for business
February 20, 2024
Customer Experience (CX)
The corporate landscape in Australia is entering an exciting phase where the focus is on enhancing customer experiences (CX) through the use of advanced artificial intelligence (AI). This
February 20, 2024
Customer Experience (CX)
In the rapidly shifting tech world, GMS, traditionally recognized for its messaging services, is venturing into new territory: artificial intelligence. The move is a strategic shift meant to
February 20, 2024
Cyber Security
Zoom has enhanced its platform’s security by fixing several major vulnerabilities. One notable fix addressed CVE-2023-24691, with a high-risk score of 9.6, which primarily affected the Windows Zoom
February 20, 2024
Cyber Security
Cybersecurity threats continue to evolve, and YouTube, a powerhouse in video content, has not been spared. Attackers are now harnessing the platform to disseminate malware aimed at stealing
February 20, 2024
Customer Experience (CX)
The retail landscape is swiftly changing, with companies striving to stay ahead. A key trend is the rise of subscription-based loyalty programs, revolutionizing customer engagement. This approach blends
February 19, 2024
Customer Experience (CX)
The digital domain’s swift evolution is pushing customer support expectations to new heights, demanding instantaneous and individualized attention. ChatGPT, leveraging AI, stands at the forefront of this revolution
February 19, 2024
Cyber Security
Security experts are warning about GoldPickaxe, a new Trojan from the Chinese cybercrime group GoldFactory. It targets smartphone users, stealing their facial biometric data to create deepfake videos
February 19, 2024