In the competitive brand landscape, superior customer service shines as a crucial differentiator, propelling brands from mediocrity to prominence. Providing standout customer service is a strategic move that
The recent cyberattack on Microsoft by Russian state hackers has not only disrupted operations but has also raised significant concerns about the company’s ability to secure itself and
On Thanksgiving last year, Cloudflare, the popular IT service provider, experienced a major security breach. Threat actors managed to infiltrate their systems and gain access to the company’s
Remote desktop software maker AnyDesk has recently revealed that it fell victim to a cyberattack resulting in a compromise of its production systems. The German company discovered the
The global Customer Experience Management (CEM/CXM) market is poised for significant growth, with a forecasted rapid revenue CAGR of 12.3% during the forecast period. This dynamic market, valued
Instanda, an Insurtech firm, recently conducted a comprehensive survey of 2,000 consumers in the UK and the US to gain insights into their preferences within the insurance industry.
In today’s competitive business landscape, addressing customer concerns and feedback is crucial for success. By providing excellent customer service, businesses can transform issues into opportunities for positive change.
In the aftermath of a significant cybersecurity breach, security researchers have made a disconcerting discovery. They have uncovered the presence of hundreds of network operators’ credentials circulating on
:In today’s interconnected world, vulnerabilities in software systems can have serious consequences. Recently, researchers discovered a critical vulnerability in the Initial Account Setup process, which can potentially expose
In today’s fiercely competitive business landscape, understanding why customer experience matters has become a cornerstone of successful business strategies. With a plethora of options available to consumers, businesses
In today’s competitive market, building a community of loyal, repeat shoppers is crucial for brands. To achieve this, it is essential to ensure that every touchpoint along the
In a shocking development, the well-known ransomware group, Akira, has dealt a significant blow to cosmetics powerhouse Lush. With nearly 30 years in operation and roughly 1,000 stores
