Cyber Security
In a significant development, the US Department of Homeland Security (DHS) has initiated an investigation into Microsoft’s security practices in the wake of a recent cyber-espionage campaign believed
August 14, 2023
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Customer Experience (CX)
Every interaction a customer has with a company leaves a lasting impression. This includes not only the initial engagement and ongoing relationship but also the off-boarding process when
August 14, 2023
Customer Experience (CX)
The Importance of Customer Retention: Trends, Strategies, and the Power of Extraordinary Experiences
In today’s highly competitive business landscape, the significance of customer retention cannot be overstated. It not only ensures long-term profitability but also fosters brand loyalty and advocacy. As
August 11, 2023
Cyber Security
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has recently identified a critical security vulnerability in Microsoft’s .NET and Visual Studio products. Tracked as CVE-2023-38180, this high-severity flaw
August 11, 2023
Cyber Security
The rapid growth of generative AI models has undoubtedly revolutionized the tech landscape. However, this progress comes with unintended consequences, particularly in the realm of cybersecurity. Hackers are
August 11, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, acquiring new customers can be an expensive and time-consuming endeavor. Research shows that acquiring a new customer can cost up to five
August 10, 2023
Customer Experience (CX)
In today’s hyperconnected world, a seamless and personalized customer experience (CX) is paramount for businesses to thrive. Customer journey mapping tools have emerged as invaluable assets, empowering companies
August 10, 2023
Cyber Security
Law firm Morgan & Morgan has filed a class-action lawsuit against Tampa General Hospital on behalf of three victims affected by a significant data breach. Between May 12th
August 10, 2023
Cyber Security
Across the board, the state of cybersecurity is marked by shock and confusion. Even cash-rich companies like Cisco, Microsoft, and Google have been forced to make large-scale layoffs,
August 10, 2023
Customer Experience (CX)
The potential disruption of gen AI in customer service and various industries is increasingly evident. As technology continues to advance at an unprecedented pace, companies are recognizing the
August 8, 2023
Cyber Security
In a groundbreaking investigation, the cybersecurity startup Halcyon has exposed the operations of an Iranian-run company named Cloudzy. This company has been providing command-and-control (C2) services to over
August 4, 2023
Cyber Security
In a stunning incident that has sent shockwaves through the healthcare industry, the notorious Cl0p ransomware gang has reportedly leaked private patient data allegedly belonging to CareSource. As
August 4, 2023